To start using eDesk Feedback, you need to link your marketplace accounts.

If you are logging into eDesk Feedback for the first time, we have a set-up wizard that will guide you through the process.


Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
  • You'll need to sign up for eDesk Feedback. To find out more about this, click here.
 

01 Getting Started

 
  1. Go to Settings → Mailbox Settings → Channels.

  2. Click + Add Channel and select the channel of your choice (Amazon or eBay).

  3. Click Authorize eDesk to start the setup process.


02 Amazon

 
  • Choose the Amazon country you want to link to eDesk Feedback (eg: Amazon UK, Amazon USA, Amazon Spain, Amazon France).

  • This will redirect you to Amazon Seller Central and ask for your login details.

  • Login and consent to allow xSellco to connect with your Amazon account.

  • Click Next.

  • Click Continue.


Your first Amazon account is now connected and you must repeat this process for all of your marketplace accounts.

03 eBay

 
  • Choose the eBay country you want to link to eDesk Feedback (eg: eBay UK, eBay USA, eBay Spain, eBay France, eBay Motors).

  • This will redirect you to eBay and ask for your login details.

  • Login and consent to allow eDesk to connect with your eBay account.

  • Click Next.

  • Follow all the instructions on-screen to get your eBay account connected with eDesk.

ebay marketplacesYour first eBay account is now connected and you must repeat this process for all of your marketplace accounts.

Further Readings

 

If you want to learn more about Feedback Rules and Messages in eDesk, click here.