Connecting your channels to eDesk Feedback

To start using eDesk Feedback, you need to link your marketplace accounts.

If you are logging into eDesk Feedback for the first time, we have a set-up wizard that will guide you through the process.

Before you start

You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.

You'll need to sign up for eDesk Feedback. To find out more about this, click here.

Choose the Amazon country you want to link to eDesk Feedback (eg: Amazon UK, Amazon USA, Amazon Spain, Amazon France).
This will redirect you to Amazon Seller Central and ask for your login details.
Login and consent to allow xSellco to connect with your Amazon account.
Click Next.

Your first Amazon account is now connected and you must repeat this process for all of your marketplace accounts.

To ensure messages can be sent from your eDesk mailbox, you'll need to add you new eDesk address to Amazon.

Copy the new eDesk email from above again.
Navigate to Messaging Permissions in Amazon
Click '+Add an email address' and add your new eDesk channel address.
Press 'Save' to update Amazon and then return here to go on to the next step.

Choose the eBay country you want to link to eDesk Feedback (eg: eBay UK, eBay USA, eBay Spain, eBay France, eBay Motors).
This will redirect you to eBay and ask for your login details.
Login and consent to allow eDesk to connect with your eBay account.
Click Next.
Follow all the instructions on-screen to get your eBay account connected with eDesk.

Your first eBay account is now connected and you must repeat this process for all of your marketplace accounts.

You can find out how to connect other platforms to eDesk Feedback by clicking here.