Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how eDesk…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
If you started your eDesk trial via Repricer, your eDesk trial account is already connected to your Amazon channel - this means that all your…
Connecting your Amazon channel settings will allow your orders, messages, delivery times, returns and refund details to flow into eDesk.
Creating feedback rules in your eDesk Feedback account allows you to request seller feedback and product reviews from your buyers. In this…
This support article will guide you on the next steps that are required to set up your Amazon mailbox so you'll be able to send and receive messages…
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
