Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
AI instructions allow users to define how the AI functions within Ava, your AI-powered chatbot, and Smart Reply, allowing for more control over…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Help your Support team respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist is…
Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
