If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
This help file will guide you through what actions to take if your Message Rules are not working in eDesk. Before you start You…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Nodes are the actions that make up the flows in your chatbot. Examples of nodes are 'Send message to customer' or 'Transfer to agent'. Some chatbot…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Your business has chosen eDesk for their eCommerce Helpdesk, and an Admin user within your business has sent you an email that invites you…
