Setting up your Business Hours in eDesk

Configuring your eDesk Mailbox

How to set up a Company SLA

Using Out of Office Templates in eDesk

Setting Service Level Agreement (SLA) Targets

Managing Users

Auto-responding during busy times

Setting up your Company details

How to turn on Dark mode

Auto-Reply Templates: Set Customer Expectations & Protect SLAs

Role permissions

Mark Waiting tickets as Resolved after a certain amount of time 

Responding to your customer

Troubleshooting: Live Chat widget

How does eDesk’s Live Chat work for your customers and your team?