If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
