Webinar: Message Rules (video)

Intro to Message Rules (video)

Auto-responding to messages containing keywords

Auto-responding during busy times

Troubleshooting: Message Rules not working

Common uses of Message Rules

Using Message Rules in eDesk

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Rule-Only Templates: Automate common replies using Message Rules

Feedback Rules and Messages

Feedback Rules for eBay

Feedback Rules for Amazon

Spotlight on Smart Tools (video)

Troubleshooting: Message not displaying properly

Add Channel: Amazon (video)