Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features

AI Assist features (with Profiles)

Chat Insights (including chatbots)

Webinar: Message Rules (video)

Intro to Message Rules (video)

Troubleshooting: Message Rules not working

Common uses of Message Rules

Using Message Rules in eDesk

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Rule-Only Templates: Automate common replies using Message Rules

Feedback Rules and Messages

Feedback Rules for eBay

Feedback Rules for Amazon