Webinar: Message Rules (video)

Intro to Message Rules (video)

Common uses of Message Rules

Using Message Rules in eDesk

Auto-responding to messages containing keywords

Rule-Only Templates: Automate common replies using Message Rules

Exploring the ticket view

Troubleshooting: Message Rules not working

Webinar: Supercharge your customer service with the eDesk 3.0 (video)

Feedback Rules for eBay

Feedback Rules for Amazon

Feedback Rules and Messages

Spotlight on Smart Tools (video)

Troubleshooting: Message not displaying properly

Add Channel: Amazon (video)