This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
This help file will guide you through what actions to take if you can't access certain screens in eDesk. Before you start You…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Your customers have a number of ways to change or reverse their purchases when they buy through TikTok Shop. The good news is that it's simple…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
TikTok Shop is a marketplace that allows sellers to use personalized storefronts, manage inventory efficiently, and engage with customers through…
