This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your order isn't showing on a ticket. Before you start You need…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
