eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
