Ticket sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
We understand that you may want to change the ticket status manually because you know further action will be required to solve the ticket later…
