Ticket Sharing allows you to collaborate with third parties, such as suppliers or logistics providers, by sharing a secure link to an entire…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
