Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
