Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
You may want to add internal notes to your tickets in eDesk for reference or to help people out.
In this video, we will demonstrate how online sellers use eDesk and its wide range of powerful features.
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
