You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Every eDesk user has a role associated with their account that gives them access to different tools in eDesk. Each role has a unique set of…
Creating user accounts in eDesk helps your team manage customer support more efficiently. Each user gets their own login, allowing for better…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
