In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
