In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
Want to contact your Amazon customer? Amazon has strict rules for Buyer-Seller messaging, which stipulate that sellers may only send Permitted…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
