Creating new custom roles to manage user permissions
Managing your team’s permissions using roles
Restricting user permissions for eBay cases
Deleting Users
Role permissions
Building a powerful collaborative workspace! (video)
Assigning tickets with Round Robin
The Live dashboard: A real-time view of your account
Troubleshooting: Missing screens in eDesk
Adding limited access Read-only users to your account
Using Message Rules in eDesk
Setting up Live Chat
Managing Users
Connecting Magento V1 with eDesk (API)
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