Managing your team’s permissions using roles
Role permissions
Creating new custom roles to manage user permissions
Restricting user permissions for eBay cases
Deleting Users
Building a powerful collaborative workspace! (video)
Assigning tickets with Round Robin
The Live dashboard: A real-time view of your account
Troubleshooting: Missing screens in eDesk
Adding limited access Read-only users to your account
Using Message Rules in eDesk
Setting up Live Chat
Managing Users
Connecting Magento V1 with eDesk (API)
SSpeak with one of our agents or email us.