All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
