The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
In eDesk Feedback, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
