Have you thought of a way that we can improve eDesk? Tell us about it! This help file will guide you through creating a new feature request and…
VoloCommerce provides an ecommerce platform, a reporting platform and services for multichannel sellers to grow sales on marketplaces like Amazon,…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
Discover our brand-new WhatsApp integration, Customer View and native voice integration: eDesk Talk! Going into the festive season, it’s so…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
Service Level Agreements (SLAs) define the level of service a customer can expect from a seller or marketplace. One of the most important service…
