eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
