The Channel Reports section is a marketplace-specific reporting tool showing useful information relevant to that marketplace. It currently supports…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
eDesk's Insights tool provides reports on the customer service you deliver through eDesk to give you a better understanding of how your team,…
