VoloCommerce provides an ecommerce platform, a reporting platform and services for multichannel sellers to grow sales on marketplaces like Amazon,…
The Feedback Dashboard gives you access to powerful insights and data helping you review your performance with the Feedback add-on. This…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
The Pre-Sales section separates sales opportunity queries (Pre-Sales) from regular queries. It houses product queries from customers who have…
Amazon continues to tighten their policy on Buyer-Seller Messaging; therefore it is important to ensure you are not exceeding the allowed quota…
