We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
