Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
When AI Assist or AI Automation is first enabled on your account, Training Content with 'Sample Policies' and sample Instructions called 'Sample…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
