Webinar: Message Rules (video)

Intro to Message Rules (video)

Using Message Rules in eDesk

Reduce spam and system messages in your Mailbox

Automate your Report extracts

The 5 step guide to setting up your eDesk Mailbox

Smart Inbox

Responding to your customer

Respond faster with Snippets

Examining key nodes

AI Assist features (with Profiles)

Assigning tickets in eDesk

Creating and editing chatbots

Chat Insights (including chatbots)

Assigning tickets with Round Robin