Exploring the ticket view

Automate your Report extracts

AI Assist features

Introducing AI Smart Reply: your Support team’s new best friend!

Changing the ticket status and scheduling a message response

AI Assist features (with Profiles)

Connecting Shippingbo with eDesk

Chat Insights (including chatbots)

Connecting Kaufland with eDesk

Intro to Message Rules (video)

Webinar: Message Rules (video)

Troubleshooting: Message Rules not working

Common uses of Message Rules

Rule-Only Templates: Automate common replies using Message Rules

Using Message Rules in eDesk