Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
When joining eDesk, it's a good idea to make sure that any previous software tools you were using are no longer trying to update your Amazon…
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
