Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
Company Settings allow you to optimize eDesk to meet the needs of your company and users. This help file will guide you through all the Company…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
