Thinking about making adjustments to your subscription to eDesk, Repricer, Feedback, or any other product? We're here to assist you every step…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Watch this video and find out how easy it is to build a powerful collaborative workspace in eDesk!
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
You can resolve or close a ticket in eDesk when you're done dealing with the customer's query. Regularly resolving tickets will help you keep…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
