Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
