eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Aircall is a cloud-based phone system built to support customer service and sales teams. It allows you to manage your inbound and outbound calls,…
eDesk Talk enables you to support customers that prefer to get help via a phonecall. And if you're not available when they ring, you can set…
In this video, we will demonstrate how you can easily link your Aircall account to eDesk.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
