Exploring the ticket view

AI Assist features

Introducing AI Smart Reply: your Support team’s new best friend!

AI Assist features (with Profiles)

Migrating from 360dialog WhatsApp Integration to the new WhatsApp Integration

Chat Insights (including chatbots)

Making and Receiving calls on Aircall

Adding Tags on Aircall

Add Channel: Aircall (video)

Adding Notes on Aircall

Using Aircall in eDesk

Connecting Aircall with eDesk

Making and Receiving calls on eDesk Talk

Responding to your customer

Troubleshooting: Why is my reply not sending in eDesk?