AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
You'd like to use eDesk Chat with a Chatbot but don't know where to start? Or perhaps you already use an eDesk Chat widget and now want to add…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
Bol.com is the biggest online retailer in the Netherlands and Belgium, selling a wide range of products, including books, electronics, clothing,…
Wix is a cloud-based website builder that includes web hosting and design services. It makes it easy for users to build their site without having…
