We're here to help

Using Message Rules to route and auto-assign tickets

Automate your workflow and keep your inbox tidy by creating Message Rules that will automatically trigger actions on your eDesk tickets.

Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This guide outlines…

Mail Forwarding

Mail forwarding is the most straightforward eDesk Receiving mode Go to Settings → Mailbox Settings → Channels → select…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

✚ Outlook Forwarding

Adding a Forwarding address Click t

Support Email

Connect an email channel to pull all emails into eDesk 01 Adding a Support Email Go to Settings → Mailbox Settings → Channels →…

Moving from Helpdesk to eDesk - A Guide

Contents Mailbox Left Hand Nav

Moving from Reply Manager to eDesk

If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support.  Co

Linking ChannelEngine to eDesk

Link your ChannelEngine account with eDesk to access your channel’s order data with a single click and create smart workflows around this data. How…

Need to chat?

Call: +353 1 683 2183
Email: support@edesk.com