Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
