Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
You may want to mention your teammates in certain tickets in eDesk when you need a second opinion or if their help is required.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
It's easy to set up eDesk's Agent Assist and HandsFree AI features - revolutionizing the way your customer support works.
