The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
When AI Assist or AI Automation is first enabled on your account, a Content hub with a Sample Policies library is added to your account. This…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
