The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
You may want to assign tickets to your teammates in eDesk if they’re better suited to solving the issue or if you’re overwhelmed for example.
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Marjane opened Morocco’s first hypermarket in 1990 in Bouregreg Rabat-Salé. Over 30 years, it has expanded to 130 stores across 30 cities,…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
