Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Within your eDesk account, you will be able to set different signatures at different levels. This help file will guide you through creating…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. In…
A Support email address is the main point of contact for any customer purchasing from you. We understand the importance of delivering an easy…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Woocommerce is a popular ecommerce platform allowing you to create an online store and sell products. We understand the importance of delivering…
eDesk allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This help…
Your sender's name will mask the From email address inside the recipient's email client. This guide will walk you through the process of…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. We understand the importance of…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
The Feedback Dashboard will allow you to get access to useful information and insights relevant to the Feedback add-on you're using with your…
In this video, we will demonstrate how you can easily link your BigCommerce account to eDesk. Connecting your BigCommerce account will allow…
Create tickets in eDesk to deliver proactive support to your customers, and keep all your correspondence together by sending external emails…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…