In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
For the majority of use cases, connecting your Gmail to eDesk can be done using the Gmail API. To find out how to connect via the Gmail API,…
eDesk's powerful Message Rules allow you to ensure your customer interactions will always be handled by the right team members. It will also…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
For peace of mind, eDesk enables you to check how your Feedback requests appear to your customers. This help file will guide you through previewing…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
