eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Customer support in one place, not all over the place! Get started with eDesk now!
Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
For the majority of use cases, connecting your Gmail to eDesk can be done using the Gmail API. To find out how to connect via the Gmail API,…
Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…
A Support email address is the main point of contact for any customer purchasing from you. Connecting your Support Email will allow all…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Klaviyo is a cloud-based email and marketing automation platform used by eCommerce businesses to deliver personalised campaigns and manage customer…
Shopware is a leading ecommerce system that's used by some of the largest European brands, retailers, and manufacturers across B2C and B2B industries.…
If you're unable to connect your Outlook account to eDesk using the API (the simplest method), you can still receive emails in eDesk by setting…
Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
