Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and AI Automation, which operates via…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
eDesk Feedback will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
eDesk makes it easy for you to be 100% confident your chatbots are set up correctly so that they can deliver great customer care 24/7. We provide…
