Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Customer support in one place, not all over the place! Get started with eDesk now!
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Turn every online sale or great customer interaction into a review request! Get started with eDesk Feedback now!
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
