eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
eDesk allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This help…
The Live Chat available with the eDesk Chat Add-On will help your Support Agents deliver an even better customer experience. This help file…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
What differentiates eDesk from any other help desk is that it's built exclusively for eCommerce.
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Nowadays, customers can shop from anywhere, at any time, making it harder than ever to get ahead of the competition! Remember that a single bad…
So you’ve mastered the art of price management and now you’re ready to ramp up customer support capabilities? We like your style! If you…
Etsy is a global online marketplace, where people come together to make, sell, buy and collect unique items. Connecting your Etsy account…
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
The Feedback Rule Checker is a powerful tool within eDesk that will help you understand why your order matched in the Scheduled to Send, No…
