Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
You can select the Sending mode for email channels to determine the From address of messages sent from eDesk. This help file will guide you…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…
eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
