Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
In this video, we will talk about the Manual Usage Templates in eDesk, which helps agents save time and deliver an excellent customer experience.
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Engage your website visitors with a smooth chat experience using eDesk Live Chat. This help file will guide you through the Widget Settings…
Use these Manual Usage templates to respond to your customer's most frequently asked questions, and deliver a super-fast, five-star customer…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
