We're here to help

Configuring your eDesk Mailbox

The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement.  This help file will guide you through…

Sending emails via SMTP in eDesk

There are a variety of ways to set up a From email address in eDesk. If you want to use an email address that isn’t provided by eDesk, then…

Setting up your Company details

The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…

Requesting Magento reviews

The Magento integration for eDesk's Feedback allows you to request feedback for the orders you received from your Magento customers. This…

Role permissions

All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…

Connecting ChannelEngine with eDesk

Channelengine.com is a marketplace solution that supports over 150 marketplaces and 3rd party sales channels. Connecting ChannelEngine to eDesk allows you…

Adding Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

Intro to the Mailbox - Overview (video)

 eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox. 

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

eDesk: What's new in March 2022?

Discover our brand-new user avatar position and added features, dark/light mode automation! This month on eDesk, we repositioned and revamped…

Connecting Magento V1 with eDesk (Extension)

Magento is a popular eCommerce platform allowing you to create an online store and sell products.  Connecting your Magento account will allow…

Connecting Magento V2.4 with eDesk (Extension)

Magento is a popular eCommerce platform allowing you to create an online store and sell products.  Connecting your Magento account will allow…

Amazon Marketplace Developer Council ebay compatible application Walmart Shopify Partner Magento Technology Partner Google Partner Facebook