Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
Enterprise reports in eDesk will allow you to view and download various types of account data. This very powerful reporting interface helps you…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
