Customizing the display in your eDesk Mailbox

Intro to the Mailbox - Ticket View (video)

Leaving Internal Notes (video)

Using Custom Fields in eDesk

Spotlight on the eDesk Insights (video)

Responding with Snippets (video)

eDesk Mailbox tour

Tickets Insights

The Smart Inbox (video)

Intro to the Mailbox - Smart Inbox (video)

Chat Insights (including chatbots)

The Orders tab

Spotlight on the Mailbox View (video)

Intro to Snippets (video)

Setting up your Mailbox for success! (video)