Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
