Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to eDesk as well as their…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Welcome to eDesk, the future of eCommerce Customer Support! The eDesk Mailbox is where you'll view, organize, and respond to messages that arrive…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
