Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
The snooze feature is made for situations where a ticket requires action but is currently on hold. A typical example of this is when you’re…
Help your Support team respond to your customer's messages with one click - it couldn't be easier! Before you start Agent Assist is…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
eDesk offers two AI solutions to enhance your customer support: AI Assist, which works in your Mailbox, and the Chatbot, which operates on your…
Report extracts allow you to extract specific data about your Agents, Channels, Tickets, Tags, Chats, Chatbot, User log, SLA breaches, Custom…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
