Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
eDesk's Ava chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
Learn how well your Chatbots are serving your customers with eDesk's handy CSAT (customer satisfaction survey) feature, which automatically asks…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
