Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
We know how important it is to keep the communication lines open with your customers. That's why our Live Chat displays a Contact Form if your…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Adding eDesk's snippets to your customer replies allows you to deliver fast, personal and consistent customer care!
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
