If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
