If you have your Business Hours set, the SLA timer will only count down during your set hours. This ensures your response performance metrics…
In this video we show you how to set up a Company SLA based on your working hours, for your email and webstore channels.
eDesk will allow you to create delivery configurations in your account so we can calculate estimated delivery times for you. This help file…
Dark mode makes working on eDesk easier on your eyes by using a darker theme for the app's user interface, which reduces the amount of light…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
The eDesk Mailbox is highly configurable and easy to set up to suit your requirements. This help file will guide you through the different…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Smart Reply is an AI tool that helps agents respond faster and more accurately, improving response times and customer satisfaction with instant,…
Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
