The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
