The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
You may want to assign tickets to your teammates if they’re better suited to solving the issue or if you’re overwhelmed. This help file…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
