The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Smart Inbox in eDesk, which gathers tickets into out-of-the-box intelligent categories.
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Support teams often opt for a centralized inbox to deal with customers because it's easy to set up and gathers communications into one place.…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
This help file highlights the difference between tickets that have been read (physically opened) and unread by an agent. Before you start You’ll…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
Tickets have different statuses through their journey from new to resolved, each helping you to keep your mailbox organized. There are multiple…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
Watch this video and find out how you and your Team can save time with eDesk through automation!
