In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Auto-Replies are a type of auto-responder in which eDesk replies automatically to customer messages that arrive after your office has closed…
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
