In this video, we will talk about Auto-Reply Templates, which will help you deliver the best customer service even when out of the office.
Rule Only Templates let you automatically respond to repetitive customer queries using Message Rules. Rule Only Templates
It's important to reply to customers using Templates in eDesk to provide the fastest and most professional customer support!
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Create a Rule-Only template to auto-respond to messages based on their content. How useful! This help file will guide you through how to…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, snippets,…
We encourage you to use snippets in your replies to customers to save time whilst sending professional and thorough responses!
The bulk Reply option in eDesk will allow you to respond to multiple tickets in one go, allowing you to save time and be more efficient.
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
In this video, we will talk about the Templates in eDesk and how you can use them to reply quicker to customers!
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
Check out these example uses for Rule-Only templates, and adapt them to your business needs. This help file will guide you through how to…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
AI Assist is a suite of tools in the Mailbox designed to help agents respond faster and more accurately with the help of AI. The 7 features…
