eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
This help file will guide you through what actions to take if you are having issues with the Live Chat or Widgets in eDesk. Before you…
Auto-replies are automated responses that are sent when your team is unavailable - perfect for evenings, weekends or high-volume periods. Many…
Proactive Chat allows the user to trigger a pop-up on the website based on 3 conditions with the aim of stimulating engagement with their customer. For…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
To make it easier for you to differentiate between chat interactions, eDesk Chat notifications come in two sounds: one for new conversations…
Create a rule-only template to send acknowledgements to your customers when your Support Agents are under pressure. This help file will guide…
Create a Rule-Only template to take care of those commonly-asked questions from your customers This help file will guide you through how to…
