eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
Take your customer care to the next level with eDesk’s Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…
Engage with your customers on your Shopify store using eDesk’s Live Chat. Setting it up is easy, quick, and customizable to suit your business…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
Create a Manual Usage Template to help your team respond to customers quickly. This help file will guide you through creating these ready-to-go…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
With the introduction of our new AI Assist feature, Smart Reply, there will be some updates to your Content hub. This article will guide you…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
