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European VAT for eCommerce

If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…

Automating your Amazon Invoicing

Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…

Creating Invoice Templates

Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets.  Invoice…

Setting up your Company details

The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…

Connecting Shopware with eDesk

Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries.  Connecting…

Connecting Octopia Marketplaces with eDesk

Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…

The eDesk Smart Tools

Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…

Glossary of Industry Terms

This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…

Payment History

eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…

Subscription Page

Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential.  This guide will walk you…

Payment Not Authorized

Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…

Using Invoice Templates

Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…

Payment Failures

Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…

Customer Snippets

eDesk’s Customer Snippets let you insert customer or order information into a message with just a couple of clicks. This help file will…

How WhatsApp pricing works

Integrating WhatsApp with eDesk can revolutionize the way your team handles support. By having two way communication via WhatsApp with your customers,…

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