If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries. Connecting…
Octopia provides online marketplace software for retailers, manufacturers, and wholesalers, supporting both B2C and B2B markets. Connecting…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
