The company details section allows you to customize and optimize eDesk to meet the needs of your company and users. This help file will guide…
Replying to your customers using powerful Templates will help your teams deliver expert customer support in record time!
The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Help your support team respond to customer messages in just a few clicks - making responses fast, efficient, and hassle-free! Before you start Agent…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Profiles allows you to assign a specific tone of voice, level of detail, and a training library to a dedicated Profile, which you can then assign…
HandsFree is part of eDesk's AI Automation suite. It allows you to automatically resolve the first incoming message in a ticket by using templates,…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Lighten the load on your support team by welcoming eDesk's AI chatbot into the team! eDesk makes it super easy to set up your Chatbots and…
Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…
When AI Assist or AI Automation is first enabled on your account, a Content hub with a Sample Policies library is added to your account. This…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
AI automations allow you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
