Welcome to the world of eDesk news! We are delighted to introduce you to our dedicated platform for staying up to date with all the latest feature…
eDesk Home is a new page within your eDesk app that helps you to keep track of your mailbox and learn how to get the most from eDesk. Before…
In this video, we will talk about eDesk Insights! We’ve given eDesk Dashboards a new layout and a new name to go with it.
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
eCommerce has accelerated massively over the last year. As shopping habits have been forced online, new habits have formed, and this trend shows…
Smart tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. This help file…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
eDesk’s Live Chat enables you to add a Whatsapp click-to-chat widget to your website so visitors can start a conversation with your business…
There are 2 ways to highlight specific tickets so that you can access them quickly - you can Mark as important or Favourite a ticket. This…
Cdiscount is a major marketplace in France with 23 million unique visitors to the site every month and with 10.2 million unique users. Connecting…
