Stay on top of invoicing and save time by creating invoice templates that can be automatically generated for your order-related tickets. This…
eDesk makes it really easy for you to consult all your previous payments and download your invoices. This help file will guide you through…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. Invoice…
Using eDesk, you can automatically generate invoices and credit notes for your customers using the Amazon VAT Calculation Service. These can…
Learn how to easily create tickets in eDesk to respond fast to all of your customer queries!
eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
If you’re worried that tax laws can be complicated then fear not! This help file will guide you through everything you need to know about…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
This help file is a practical and easy-to-use guide to common terms used in the e-commerce industry and that you might come across when using…
Whether you’re a small start-up or a large corporation, eDesk offers flexible plans tailored to your business needs, helping you scale and…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eDesk's Pre-sales tools help you turn prospective customers into buying customers, by streamlining your pre-sales enquiries and enabling your…
Rather than having customer messages spread across different inboxes and message centres without easy access to order information, eDesk Mailbox…
Want to add a note to a ticket that can been seen by the rest of your team but that's hidden from your customer? We'll show you how! This…
Online businesses grow fast, and having the ability to easily upgrade or modify your subscription is essential. This guide will walk you…
