When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
Did you know that you can customize the information that's shown in your Mailbox and also control the way information is displayed? This…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
In this webinar, our Customer Success Team will demonstrate how online sellers use Message Rules in eDesk.
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Want to build good relationships with your customers? Show them that you know them by checking eDesk's Customer View. This view combined…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk gives you unique insights into the customer care you provide across your entire customer base. Our Report Extracts feature enables you…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
The Insights section in eDesk allows you to consult stats and data so you can have a better understanding of how your team, products, and entire…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…
Discover the AI classifications and learn how they can enhance your support experience by providing personalized and accurate responses to customer…
The Live dashboard offers a real-time snapshot of the activities occurring in your eDesk account. It's a dynamic dashboard that refreshes…
