When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Understanding your customer's experience has never been more important. That's why eDesk allows you to exclude irrelevant or inappropriate customer…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
eBay cases can sometimes be sensitive, therefore we allow users in eDesk to restrict eBay case reponses. This help file will show you how…
Email forwarding will allow you to automatically forward emails from your support email address to your eDesk account. This help file will…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…
Sit back and let eDesk's Feedback feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…
Sit back and let eDesk's Feedback feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Email forwarding is the most straightforward eDesk receiving mode and will allow you to automatically forward emails to your eDesk account. Before…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…