When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
eDesk’s AI Composer uses ChatGPT technology to help you craft clear, professional, and engaging customer responses in seconds. It allows you…
AI Classifications enhance your support experience by automatically categorizing customer queries, enabling personalized and accurate responses. This…
Insights provides information on the customer service you deliver through eDesk to give you a better understanding of how your team, products,…
Tags are a great way to organize the Mailbox, giving your customer support process more structure. They allow you to categorize tickets for…
The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…
If you do not want all your incoming emails to appear in eDesk you can set up filters from within your email client (Gmail, Outlook, Yahoo etc.). Before…
The revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your team…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
