Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
eDesk's AI chatbots are simple to create and set up quickly. They'll soon be hard at work helping your customers and freeing up time for your…
eDesk's AI Chatbot template lets you quickly create a comprehensive, fully functional Chatbot in just a few clicks. It will soon be hard at…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
AI instructions allow users to define how the AI functions within Ava, your AI-powered chatbot, and Smart Reply, allowing for more control over…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
The Content Hub is basically the "library" that powers the Ava Chatbot and AI Smart Reply. This is where all material that the Chatbot and Smart…
You'd like to use eDesk Chat with a Chatbot but don't know where to start? Or perhaps you already use an eDesk Chat widget and now want to add…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
The most basic element in a Chatbot is called a 'node'. A node is simply a ready-made action like “Send message to customer” or “Transfer…
Smart Reply is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on…
Respond to your customer's messages with one click - it couldn't be easier! Before you start To use eDesk AI, you will need to be on…
Providing rich custom content in the Content hub is one of the ways to enable your AI to deliver top-tier care to your customers. This help…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
