Agent Assist is a feature of our AI Assist suite of tools. The Agent Assist feature allows you to map your templates to different AI Classifications…
eDesk's powerful AI (Artificial Intelligence) allows you to accelerate your response time by providing one-click AI-powered responses that are…
Smart Reply is an intelligent tool that helps your support agents respond to customer questions quickly and accurately. It can be trained on…
Respond to your customer's messages with one click - it couldn't be easier! Before you start To use eDesk AI, you will need to be on…
This help file explains how to enable, set up and manage templates and settings for Agent Assist and HandsFree. Before you start Agent…
Accelerate your response time by creating your own one-click AI-powered responses using customized AI Templates and the Sparkle icon. This…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Customer support is a balancing act between high customer expectations and your team’s limited resources. Customers want fast and accurate…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
eDesk offers two powerful AI options that can be used together or individually to maximize efficiency in your account. You can choose to use…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
Want to save time and deliver truly great customer responses? eDesk's intelligent AI Composer uses ChatGPT technology to instantly change the…
Discover eDesk AI's classifications and learn how they can enhance your support experience by providing personalized and accurate responses to…
There are a number of ways to respond to messages in eDesk. You can decide to send manual responses, AI responses, pre-written templates, and…
