AI powered summaries

HandsFree: Automate your first replies

AI Assist features (with Profiles)

Chat Insights (including chatbots)

AI Assist features

Setting up Agent Assist

Introducing AI Smart Reply: your Support team’s new best friend!

Introducing AI Smart Reply (with Profiles)

Getting Started with eDesk's AI (Instructions version)

Getting Started with eDesk's AI (with Profiles)

AI Insights: See how AI is working for you

Agent Insights

AI Sample Policies and Instructions

Using Profiles to set up AI personalities for your Chatbots and Smart reply