What is the AI Agent and how does it work?

Setting up Agent Assist

AI Agent FAQs

HandsFree: Automate your first replies

Introducing AI Smart Reply: your Support team’s new best friend!

Creating an Agent profile

AI Assist features

Getting Started with eDesk's AI (with Profiles)

AI Classifications

What information should you give your AI Agents?

Exploring the ticket view

Connecting Reverb to eDesk

Creating Instructions for your AI Agent

Understanding your AI Agent activity log

Identifying content gaps easily with your AI Agent gap report