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✎ MWS Permissions

If you have already connected your Amazon account to xSellco but are not receiving messages or if you disabled xSellco access from your Amazon…

Finding out what version of Magento you're using

Not too sure which version of Magento you have? Log into your Magento Account and at the bottom of the screen, you will see which version…

Channels

Add your Marketplaces, Webstores and email accounts to have all correspondence in one place Select your avatar in the right-hand corner Select…

Magento V1 API integration

To get started, go to your account avatar, Settings → Channels → + Add Channel Select Webstore integration → Magento This guide outlines…

ShipStation

ShipStation is a web-based order and delivery management software for the UK 01 ShipStation API Key To pull information from ShipStation…

Aftership

Aftership is a Tracking Solution for eCommerce Businesses which provides effortless tracking and proactive delivery updates. 01 Aftership…

✚ Magento V1 Extension integration

Magento Version 1 Connecting your Magento store to eDesk is done through an easy-to-use Magento extension To get started, go to your account…

✚ Magento V2 API integration

To get started, go to your account avatar, Settings > Channels > + Add Channel Select Webstore integration > Magento 01 Choose your…

Moving from Helpdesk to eDesk - A Guide

Contents Mailbox Left Hand Nav

The 5 step guide to setting up your eDesk Mailbox

Instead of having customer communication all over the place - customer messages scattered across separate inboxes and message centers, without…

Moving from Reply Manager to eDesk

If you have moved to eDesk from ReplyManager, you now have access to a lot more marketplaces and features that ReplyManager did not support.  Co

Connecting Walmart to eDesk

Connecting Walmart to eDesk allows your business to manage all Walmart orders, emails, and notifications from eDesk.  

Role permissions

Find out what each role permission enables in eDesk so that you can give your teammates the right permissions for their jobs. 

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