The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
eDesk's API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send or…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
AI Assist is our suite of AI features for messaging. It includes a Content hub, Instructions, AI Smart Reply, AI Agent Assist, AI Summaries, Composer and AI…
AI Translation enables your business to expand into new countries without mastering or even knowing the language - allowing you to gain your…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
Aftership is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
eDesk’s Auto-translation tool allows you to go global and support your customers in over 100 languages. This help file will explain how…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
The Content Hub is basically the "library" where your AI learns the information it needs to provide accurate and relevant responses. You can…
Reduce customer queries by up to 30% by publishing help articles to your website that enable customers to self-serve. Then attach your Knowledge…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
