The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Using the eDesk API will allow you to connect your own system(s) directly with eDesk and perform actions automatically. This help file will…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
When AI Assist or AI Automation is first enabled on your account, a Content hub with 'Sample Policies' and sample Instructions called 'Sample…
AI Translation helps your business expand into new markets by breaking language barriers. It allows you to deliver exceptional customer support…
Aftership is a Tracking Solution for eCommerce Businesses that provide effortless tracking and proactive delivery updates. Connecting your…
The new Octopia API integration brings several enhancements to your eDesk experience, improving order and message handling for Cdiscount and…
eDesk is the only customer support help desk built exclusively for eCommerce. It makes it super easy for customers to get in touch across all…
AI instructions allow users to define how the AI functions, allowing for more control over customer interactions and response content. This…
Lighten the load on your support team by welcoming eDesk's AI chatbot, powered by Ava, into the team! eDesk makes it super easy to set up your…
The Content hub is basically the library where your AI learns the information it needs to provide accurate and relevant responses. You can add…
Summaries are the ultimate solution for effortlessly understanding your customer's incoming queries. They take the burden off your shoulders…
AI Automation allows you to resolve tickets automatically with zero human interaction. There are 2 ways this can be done in eDesk: via…
