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Inviting Users (video)

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees.  

Connecting Shopware with eDesk

Shopware is a leading ecommerce system and used by some of the largest European brands, retailers and manufacturers across B2C and B2B industries.  Connecting…

Connecting Bonanza with eDesk

Bonanza is an online marketplace where sellers list their products to be sold. It’s divided into multiple categories to help buyers find exactly…

Search Filter Download

The Search Download feature allows you to download a list of tickets generated using the filter inside the Mailbox. The columns are defined by…

Search and Filters

When navigating through your eDesk account, the search and filters option will enable you to find exactly the tickets you're looking for. This…

Spotlight on the Ticket View (video)

In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.  

Setting up Live Chat

Take your customer care to the next level with Live Chat! It’s quick to set up and customers love the real-time support you can provide. This…

Introducing AI Smart Reply: your Support team’s new best friend!

Smart Reply is an AI-powered tool that helps agents respond to customer messages faster and more accurately. It boosts response times and customer…

Setting up Two-Factor Authentication (2FA) for your account

We're committed to providing the highest standards of security to our eDesk users. That's why eDesk supports Two-Factor Authentication (2FA),…

Connecting Magento V2.4 with eDesk (Extension)

Magento is a popular eCommerce platform allowing you to create an online store and sell products.  Connecting your Magento account will allow…

Connecting Magento V2.4 with eDesk (Extension)

Magento is a popular eCommerce platform allowing you to create an online store and sell products.  Connecting your Magento account will allow…

Connecting StoreFeeder with eDesk

StoreFeeder is one of the most powerful and popular multi-channel ecommerce software solutions. It takes care of your listings, orders, inventory,…

Connecting VoloCommerce with eDesk

VoloCommerce provides an ecommerce platform, a reporting platform and services for multichannel sellers to grow sales on marketplaces like Amazon,…

Connecting Rakuten with eDesk

Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…

Connecting Rakuten with eDesk

Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed…

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