Rakuten France (formerly known as Priceminister) offers an online e-commerce website that provides new, used, and collectable products at fixed prices.

Connecting your Rakuten account will allow your messages, orders, and order information to flow directly into eDesk. 

All messages will continue to be delivered to your Rakuten account and it will also update when you send messages from eDesk.


Before you start

 
  • You’ll need an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 
  • You'll need a Rakuten account. To find out how to create one, click here.
 

01 How do I connect Rakuten in eDesk?

  1. Go to the App Store and click the Rakuten tile under Marketplaces.
  2. The App page for Rakuten provides an Overview of how the channel works with eDesk.  Click Install App to go ahead and install your Rakuten account.
    Install App button
  3. Click Authorize eDesk.

02 Connecting your Rakuten account

  1. First, you will be asked to enter your Rakuten FR username.

  2. Next, you will be asked to enter your Rakuten Connection Token, you will be able to find it by logging into your Rakuten account and searching the account settings.

  3. Once you entered your Connection Token, press Next.

03 Setting up email forwarding

Now that your store is connected through the API, you can send outgoing messages from your Rakuten store through your eDesk account. The next step is to set up email forwarding from the email address you use with your Rakuten account so that eDesk can receive incoming messages.

1. Enter the support email address that is attached to your Rakuten store and select Next.

2. After that, you will need to choose how you would like to get your emails imported into eDesk, either by setting up Email Forwarding (option 1) or by setting up your IMAP connection (option 2). To find out more about Mail Forwarding, click here.

Note: if you're not sure what option to use, we would recommend using Option 1.

3. Follow the instructions on-screen for the option you chose to finish the setup.

04 Where do I see data from Rakuten in eDesk?

Now that you successfully connected your Rakuten store, we will import data directly into your eDesk account.

You will be able to see all your buyer messages on the Mailbox screen:

You will see the Rakuten data related to each ticket on the right-hand side of every single ticket:

And you also will be able to consult all your Rakuten orders directly on the Orders screen in eDesk:


Further Readings


If you would like to find out more about connecting Amazon with eDesk, click here.

If you would be interested in learning more about connecting eBay with eDesk, click here.