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Troubleshooting: Deleting a channel

This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start    You need…

Troubleshooting: The channel you are attempting to connect may already be in use

This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start    You…

Troubleshooting: Connection Failed

This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start    You…

Troubleshooting: Why is my reply not sending in eDesk?

This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start    You need…

Troubleshooting: Why are my tickets not imported?

This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start    You need…

Add Channel: Shopify (video)

In this video, we will demonstrate how you can easily link your Shopify account to eDesk.  

Troubleshooting: Message not displaying properly

This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start    You…

Add Channel: eBay (video)

In this video, we will demonstrate how you can easily link your eBay account to eDesk.  

Add Channel: Amazon (video)

In this video, we will demonstrate how you can easily link your Amazon account to eDesk.  

Setting up your Mailbox for success! (video)

Watch this video and find out all the best practices to set up your eDesk Mailbox for success!  

Gmail Forwarding with eDesk

For the majority of use cases, connecting your Gmail to eDesk can be done using the Gmail API. To find out how to connect via the Gmail API,…

Configuring your eDesk Mailbox

 The eDesk Mailbox is highly customizable, allowing you to tailor it to your specific requirements. Any changes you make will only apply to…

Connecting Gmail to eDesk

Connecting Gmail to eDesk couldn't be easier. Once set up, all emails sent to your Gmail inbox will appear in eDesk, allowing you to manage…

Connecting Outlook to eDesk

Connecting your Outlook account to eDesk is quick and simple using the Microsoft API. This guide walks you through the setup process.

Deleting Users

eDesk will help you improve your team's collaboration by creating user accounts for each one of your employees. This help file will guide…

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