This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start You…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
In this video, we will demonstrate how you can easily link your Shopify account to eDesk.
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
In this video, we will demonstrate how you can easily link your eBay account to eDesk.
In this video, we will demonstrate how you can easily link your Amazon account to eDesk.
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Set up CSAT to request feedback from customers after their support ticket has been resolved. Once a ticket has been resolved by an Agent, a message…
