This help file will guide you through what actions to take if you receive a Channel may already be in use error in eDesk. Before you start You…
This help file will guide you through what actions to take if you want to delete a channel in eDesk. Before you start You need…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
This help file will guide you through what actions to take if your tickets aren't imported in eDesk. Before you start You need…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Creating ready-to-go templates to help your teams deliver expert customer support in record time! This help file will review the possible…
You've heard a lot of chatter about how eDesk makes life super easy for online sellers, and now you've decided to see what all the fuss is about!…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through what actions to take if your messages are not displaying properly in eDesk. Before you start You…
eDesk Talk is a simple phone solution for small support teams to enable them to provide call support to their customers without having to invest…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
Message Rules in eDesk tell the inbox to automatically perform actions such as tagging and routing messages based on the conditions you decide.…
Create a Manual Usage Template to help your teams respond to customers quickly.
