eDesk's powerful Ticket View allow you to consult all your order and customer information directly on your tickets, at one glance!
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
Welcome to eDesk, the future of eCommerce Customer Support! This help file will guide new eDesk users through the Mailbox and help them…
Let's take a closer look at the Ticket View, which contains all the information and tools you need to respond to your customers fast and deliver…
In this video, we will talk about the Mailbox View and the AI responses in eDesk, which help you accelerate your response time!
Watch this video and find out all the best practices to set up your eDesk Mailbox for success!
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
Did you know that you can customize the information that's shown in your Mailbox, and also control the way information is displayed? This…
Favouriting tickets is an easy way to keep important queries in one place so that you can access them quickly. This help file will show you…
eDesk's powerful Mailbox gathers all your customer's interactions across all the different platforms into one single inbox.
Merging tickets allows you to combine two related tickets together. This is helpful in keeping your Mailbox clean and ensuring there is no…
eDesk's revolutionary new Smart Inbox leverages eDesk's rich order data to automatically group and prioritize all incoming tickets, so your…
This support article will guide you on the next steps that are required to set up your eBay mailbox so you'll be able to send and receive messages…
Is your Mailbox filling up with lots of resolved tickets that take up space and are no longer relevant? This help file will show you how…
In this video, we will talk about the Ticket View in eDesk, which helps agents supercharge their customer service replies.
